IT Technician III

Location: NINE, Edinburgh BioQuarter/Shawfair

Salary Range: £35,000- £42,000 per annum (dependent on experience) 

Who are we?

We are RoslinCT, a world-leading cell and gene therapy contract development and manufacturing organisation creating cutting-edge therapies that change people’s lives.

Collaborative, dedicated and talented people are the backbone of our culture, working both autonomously and in driven teams to make life-changing products utilising ground-breaking science.

Find out more about what we do here!

Why join us?

• The opportunity to join a rapidly expanding company which is changing lives, giving you the skills and experience to develop your career.
• A generous salary package – we reward our people at the level they deserve.
• 31 days of annual leave, plus 4 public holidays which increases with tenure
• A competitive company pension scheme to help you save for the future.
• Group Life Cover – you are automatically covered for three times your basic salary to give you and your family peace of mind.
• Private healthcare and access to mental health/wellbeing support as your health and wellbeing means a lot to us.
• Flexible benefits such as retail discounts and access to the Cycle2Work scheme.
• An opportunity for overtime which will be compensated at an enhanced rate. 

Your new role

• We are looking for an IT Technician III to join our team!
• This position will ensure the stability, security, and efficiency of the company’s IT infrastructure by resolving complex technical issues, acting as a point of escalation and leading advanced troubleshooting efforts.
• Collaborate on system and infrastructure projects, monitor critical systems, and implement technical improvements to support business operations.
• Maximum uptime, optimizes IT services, and aligns with organisational goals and compliance standards.
• Provide advanced 2nd/3rd line IT support to internal teams, both onsite and remotely, troubleshooting and resolving hardware, software, and network issues.
• Lead technical projects aligned with organizational goals, including system upgrades and infrastructure improvements.
• Monitor and maintain critical IT systems to ensure stability and availability, coordinating with external vendors when necessary.
• Troubleshoot complex incidents, performing root cause analysis and documenting solutions in the knowledge base.
• Monitor service desk queues, ensuring incidents and service requests are addressed within agreed SLAs, while improving KPIs.
• Support business-critical systems and applications, ensuring optimal performance and swift resolution of issues.
• Manage backups and disaster recovery processes, addressing failures and ensuring data integrity.
• Develop and document IT processes and procedures to enhance service delivery and streamline operations.
• Ensure compliance with industry guidelines, regulations, and internal policies, including GMP standards.
• Identify and resolve network-related issues (LAN/WAN, VPN, firewalls) to ensure uninterrupted business operations.
• Monitor cloud environments (AWS) for performance optimization and cost efficiency.
• Collaborate with external vendors and service providers to ensure the timely delivery of hardware, software, and infrastructure services.
• Train and document processes for new software installations and IT procedures, ensuring team alignment.

About you

• You will have 3-5 years of experience in a 2nd/3rd line IT support role with a focus on infrastructure and network management.
• Strong knowledge of Windows Server environments (2016, 2019, 2022), including Active Directory and Group Policy administration.
• Expertise with virtualization technologies such as VMware vCenter or Hyper-V.
• Solid networking skills in LAN/WAN, VPN, Firewalls, and troubleshooting network-related issues.
• Experience with Microsoft Office 365 and Exchange Online configuration and management.
• Proficiency in backup and disaster recovery solutions (Veeam, Druva, or similar).
• Ability to perform root cause analysis on recurring incidents and develop long-term solutions.
• Experience with ITIL best practices, engaging with service desk operations, including monitoring queues and KPIs.
• Scripting skills (e.g., PowerShell, Bash, Python) are desirable.
• Proficiency in managing AWS or similar cloud environments.
• Experience monitoring and maintaining server performance.
• Knowledge of GMP (Good Manufacturing Practices) or similar regulatory standards desirable but not essential.
• Understanding of security frameworks and compliance standards (e.g., ISO 27001, GDPR).

Qualifications

• Bachelor’s degree in computer science or related discipline. Equal weight will be given to equivalent relevant experience and professional certifications.

Next Steps

If this sounds like you, then please hit ‘Apply’ now. We will ask you to upload your CV and complete a short application form detailing why you are interested and why we should hire you.

At RoslinCT, we’re all about inclusivity and creating a fair, welcoming workplace. Our goal is to make sure everyone knows they’re valued and encouraged to be themselves, whether they’re our employees, customers, or partners.

We take pride in being an equal opportunity employer. We treat all applicants fairly and don’t discriminate based on any protected characteristics. So, no matter who you are, we welcome your application with open arms.

If you’ve got any specific needs or concerns regarding accessibility during the recruitment process, don’t hesitate to reach out to us at jobs@roslinct.com. We’re here to assist and make things as smooth as possible for you.